Billing & Stripe

Currency & billing frequency

Prices are in CZK without VAT. VAT is added based on the customer country (21% CZ, reverse charge for EU B2B with VAT ID).

• Monthly — charged every month on the same day (anchor = first payment)
• Yearly — 15% discount, single payment per year

Tax documents

Stripe automatically issues an invoice / tax document after every successful payment.

• Download: Settings → Subscription → Stripe portal → Invoices
• Tax ID + VAT ID on the invoice come from Settings → Business info or from personal billing details

Payment methods

• <B>Card</B> (Visa, Mastercard, AmEx) — via Stripe Checkout
• <B>Stripe Link</B> (saved card)
• <B>SEPA transfer</B> — Enterprise with annual contract, on request
• <B>Bank transfer / proforma invoice</B> — Enterprise, on request

Update payment method in the Stripe portal (Settings → Subscription → "Stripe portal").

Upgrade

• Immediate
• Pro-rated charge for the rest of the current period
• Features unlock right away

Downgrade

• Scheduled for the end of the current billing period
• Hard blocks shown in modal — too many members / suppliers; must remove them first
• Soft blocks — what narrows (max rows on import/export)
• Lost features — POHODA, white-label PDF, custom SMTP
• Notifications: billing.downgrade.scheduled → billing.downgrade.applied (or blocked_at_apply)

Cancel plan

Schedules the end of the subscription at the end of the current period. After that, the workspace drops to Náhled. Data stays — only paid-only features become read-only.

Failed payment

• Stripe auto-retries (smart retry, typically 1–3× over 7 days)
• Sytalog sends a billing.issue notification
• After retries are exhausted, the workspace drops to Náhled (read-only paid features)

To fix: Settings → Subscription → "Stripe portal" → "Update card".

Refund policy

Sytalog does not issue refunds automatically. Contact support via email (Settings → Subscription → "Contact support") for case-by-case handling.